NIU’s Speech-Language-Hearing Clinic is offering selected audiology services through July. Patients may schedule curbside or drop-off hearing aid repairs at the clinic, 3100 Sycamore Road in DeKalb.
Call 815-753-1481 for same-day, curbside. Drop-offs are accepted from 11 a.m. to 3 p.m. Tuesdays through Fridays. Warranties and standard service rates apply, and patients will be billed.
For both curbside and drop-off services, patients should put their devices in a seal-able with their name and a phone number where they can be reached for pickup.
There is a drop-off bin at the clinic’s front door to place the baggie, and a doorbell to ring to alert staff. Patients are asked to then return to their vehicle (audiologists will not be available for in-person consultation at this time). They will be contacted for pickup (typically the same day for curbside, one to two days for drop-offs). All devices/baggies will be disinfected prior to return.
The clinic will also be taking requests for in-person appointments for device reprogramming or fit problems, to begin in mid July. Diagnostic appointments scheduling will follow. Call 815-753-1481 to request services.
All patients will be screened both on the telephone and at check-in for appointments, following Centers for Disease Control and Illinois Department of Health recommendations for COVID-19 prevention. All staff and clinicians are also screened daily and wear appropriate protective equipment while in contact with your devices. All clinic visitors will be required to wear a mask.
For more information, please call 815-753-1481 or email firstname.lastname@example.org.
are there charges for repairs/service?
should these bags be sealed? I’m envisioning some folks putting their devices in a grocery store like bag if you don’t spell it out. But, maybe I’m mistaken?